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Terms & Conditions

RENTING, MADE EASY

  • No deposit
  • No hidden fees
  • Tenancies from 12 months to 3 years
  • Apartments fully furnished, or personalised – you choose

Read about the payments we are legally permitted to ask you for.

INCLUSIVE SERVICES

  • Gym free to use for all our residents
  • Cinema for personal hire or enjoying with friends
  • Super-fast broadband speeds of up to 250mbps
  • Yoga terrace overlooking the city
  • BBQ book a slot on the podium terrace
  • Garden and terraces across Kampus
  • One Bill Utilities for heating, electricity and cold water
  • 72-hour maintenance guarantee no-fuss fixes
  • 24-hour team on site seven days a week
  • Lounge with free WiFi
  • Rooftop cinema
  • Parcel care and delivery delivered to us, or to your home
  • Cycle storage for peace of mind

EXTRA SERVICES

  • Gym studio classes book your favourite sessions
  • Personal trainer up your game
  • Meeting room for all-important meetings
  • Private dining room for when you entertain
  • Faster broadband upgrade available
  • Sky Q package available
  • Car Club preferential electric car hire rates
  • Cleaning weekly, bi-weekly or monthly
  • Dry cleaning drop off and pick up at reception
  • Parking available in a secure car park
  • Visitor parking on and offsite, with preferential rates
  • Pet friendly subject to breed and size restrictions
  • Pet care and dog walking services with local partners
  • Ready-to-go apartments for business lets
  • Overnight apartment for friends and family
  • Home chef for parties at home or in our social spaces
  • Bike cabinets for extra secure storage

Extra services are subject to availability and are not included in the standard monthly rental fee.

MAINTENANCE GUARANTEE

Maintenance issues happen, usually at the most inconvenient time, but our Maintenance Guarantee means that if we don’t complete your repair within 72 hours of reporting it, you don’t pay rent until we fix it. There are a few provisos, as some things can’t reasonably be expected to be completed within 72 hours, and so the following are not covered under our Maintenance Guarantee:

  • Damage caused by residents or their guests
  • Remedial works following a leak
  • Ceiling and wall repairs / painting
  • Flooring repairs and replacements
  • Glazing or balcony / terrace door repairs
  • Television and broadband services, or any outage caused by utility companies
  • Repairs requiring special parts
  • Pest control services
  • Insurance related repairs
  • Communal repairs

We will always keep you informed of repair progress, and if a repair is expected to take a long period of time, we may offer you an alternative apartment whilst we resolve the issue.

Our guarantee doesn’t cover situations where:

  • Children are in the home without an adult present
  • We are unable to access your home (i.e. lock change)
  • Your pet was not secured in your home
  • A natural disaster has occurred
  • An insurance claim is submitted requiring a loss adjustor

We also can’t be responsible for external third party vendor or contractor timescales. Download a copy of our maintenance guarantee.

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